Telehealth Tips
ensuring a successful visit

USE OF THIS MATERIAL AND DISCLAIMER: Please note that the COVID-19 situation is evolving and the following information may change daily. This material is provided as general guidance and only for informational purposes and is not intended for prevention, diagnosis, or treatment purposes nor a substitute for professional medical advice. Medical guidance and treatment decisions should always be determined by a licensed healthcare professional.

your tech1

  1. Make sure you have the doctor’s preferred teleconferencing tool or app.
  2. Test your setup ahead of time.
  3. Turn off other apps to prevent disruptions.
  4. Charge your computer, tablet, or phone.
  5. Ensure the onboard microphone is working and the volume is up.

Technology can be challenging. If you’re having trouble, call your doctor’s office for assistance. Virtual appointments are new for everyone, so you may need to figure it out together.


Gather these items before your visit.

  • Symptoms to report
  • Questions to ask
  • Medical history or documents
  • Prescriptions
  • Forms (if provided)
  • Pen and paper (for notes)

Get your
exam room ready1

  • Quiet
  • Private
  • Good WiFi
  • Well Lit

it down1

Take notes during your visit so you can take the next step in your health journey. Focus on:

  1. Doctor’s instructions
  2. New prescriptions
  3. Next steps: imaging, follow-up, office visit

Do’s and don’ts1

Use telehealth for:

  • Discussing symptoms
  • Requesting medication
  • Minor ailments and concerns
  • Deciding if an office visit is necessary

Do not use telehealth for:

  • Heart attack
  • Stroke
  • Serious injury (cuts, broken bones)
  • Any medical emergency
  1. HSC News. “Five tips to prepare for your first telemedicine visit.” April 8th, 2020. telemedicine-visit
  2. GoodRx. “What Is Telemedicine?” by Gina Roberts-Grey. May 26, 2020.